Sunday, October 12, 2014

My Kobo not a success

[Cross-posted from BookLikes]

So I just bought my very first book from Kobo. I used Dear Author's tips for making sure I knew what I was downloading. DRM-free EPUB, great! I bought it, downloaded it, checked it out in Calibre, was not the right book.

What I was trying to buy was Silently and Very Fast by Catherynne M. Valente, one of the works I learned about while constructing my "Sci Fi/Fantasy Written by Women" list [located on BookLikes, and currently containing over 170 books]. It has an AI in it and sounds fabulous. What I actually got was Myths of Origin by Catherynne M. Valente. Right author, wrong title.

I've contacted Kobo's customer service, but I'm a little confused about what happens next, since the form I filled out directed me to a page instructing me to call between 9 AM and 9 PM from Sunday to Saturday (does that mean seven days a week?). I thought the point of filling out a form was that I wouldn't have to call, and would simply be emailed when the problem was fixed. I'm a little confused.

As a first Kobo shopping experience, I can say I was not impressed.


  1. Interesting. My Canadian friends swear by Kobo, but I never heard of anyone getting the wrong book on Kindle or Nook. And making you fill out a form to find out the phone number seems like discouraging the customer rather than helping. What country are you in?

    1. I'm in the US. They did eventually contact me by email several days later.They said it's a publisher error and they can't give me the correct book, which is very odd considering the ebook I wanted (Silently and Very Fast) is still listed on their site as though it's available, while the ebook I received (Myths of Origin) isn't listed at all. I can at least get a refund, although it feels weird since I did receive an ebook, just not the right one.