[Cross-posted from BookLikes]
So I just bought my very first book from Kobo. I used Dear Author's tips
for making sure I knew what I was downloading. DRM-free EPUB, great! I
bought it, downloaded it, checked it out in Calibre, and...it was not
the right book.
What I was trying to buy was Silently and Very Fast by
Catherynne M. Valente, one of the works I learned about while
constructing my "Sci Fi/Fantasy Written by Women" list [located on BookLikes, and currently containing over 170 books]. It has an AI in
it and sounds fabulous. What I actually got was Myths of Origin by Catherynne M. Valente. Right author, wrong title.
I've contacted Kobo's customer service, but I'm a little confused
about what happens next, since the form I filled out directed me to a
page instructing me to call between 9 AM and 9 PM from Sunday to
Saturday (does that mean seven days a week?). I thought the point of
filling out a form was that I wouldn't have to call, and would simply be
emailed when the problem was fixed. I'm a little confused.
As a first Kobo shopping experience, I can say I was not impressed.